Effective date: June 11, 2026
These terms govern your use of goodstander.com and the messaging, call-forwarding, rent-payment, and record-keeping features connected to it (together, the “Service”). By using the Service, you agree to them. If you do not agree, do not use the Service.
Goodstander is software that helps landlords and their tenants keep communication, rent, maintenance, and records in good order. It organizes documentation; it isn’t legal advice. Goodstander is not a law firm, does not provide legal services, and no feature of the Service — including AI-assisted legal review and exported record packets — creates an attorney-client relationship or substitutes for advice from a lawyer licensed in your state. Goodstander is also a software company, not a bank; payment services are provided by the banking partners described below.
You are responsible for keeping your sign-in credentials confidential and for activity under your account. You agree to provide accurate information and to use the Service only for lawful property-management purposes. You must not:
Landlords remain solely responsible for their conduct as landlords — including the lawfulness of notices, charges, entries, and evictions — and for the accuracy of the information they enter. Before adding a tenant’s phone number, the landlord must have the tenant’s agreement to be contacted by text and to have messages handled as described in the privacy policy. Goodstander is not a party to any lease; rent obligations and tenancy disputes are between landlord and tenant.
The Goodstander messaging program carries tenancy-related messages between landlords and tenants — things like maintenance updates, rent reminders, and routing confirmations. Message frequency varies. Message and data rates may apply. Consent to receive texts is not a condition of any purchase.
Reply STOP at any time to cancel text messaging. Reply HELP for help, or contact privacy@goodstander.com. Carriers are not liable for delayed or undelivered messages. How we handle mobile information is described in the privacy policy, including that no mobile information is shared with third parties or affiliates for marketing or promotional purposes.
Rent payments are processed by ACH through our regulated payments provider and its partner banks. By linking a bank account and initiating a payment, you authorize the corresponding debit to that account. Returned or failed payments are reflected in the tenancy’s records and may be re-initiated. Goodstander charges no payment fees under these terms; your bank may have its own.
Some features use artificial intelligence to flag possible legal risk in messages and to detect maintenance issues, as described in the privacy policy. AI output can be wrong or incomplete. It is advisory only, must be reviewed by the people relying on it, and is not legal advice. You are responsible for decisions you make based on it.
You own the content you put into the Service. You grant Goodstander the right to host, store, and process it as needed to provide the Service, as described in the privacy policy. Record exports — including documentation packets prepared for legal proceedings — reflect what was entered into the Service; their completeness and accuracy depend on the underlying entries, and we make no promise that any record will be sufficient or admissible in any proceeding.
How we collect, use, and share information is described in the privacy policy, which is part of these terms.
The Service is provided “as is” and “as available.” To the maximum extent permitted by law, Goodstander disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement, and does not warrant that the Service will be uninterrupted, error-free, or secure, or that messages, calls, or payments will be delivered or completed on any schedule.
To the maximum extent permitted by law, Goodstander will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or loss of business, arising from or related to the Service. Goodstander’s total liability for all claims related to the Service is limited to the greater of one hundred U.S. dollars ($100) or the amounts you paid Goodstander for the Service in the twelve months before the claim arose. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
You may stop using the Service at any time. We may suspend or terminate access for breach of these terms or to protect the Service or its users, and we will use reasonable efforts to give notice when we do. Sections of these terms that by their nature should survive — including record-retention obligations, disclaimers, and limitations of liability — survive termination.
We may change the Service, and we may update these terms. When we do, we will post the new version here and update the effective date above; if a change is material, we will give prominent notice on the site or message landlords directly. Continued use of the Service after a change takes effect constitutes acceptance.
These terms are governed by the laws of the Commonwealth of Massachusetts, without regard to its conflict-of-laws rules, and disputes will be resolved in the state or federal courts located in Massachusetts.
Goodstander, Massachusetts, United States. privacy@goodstander.com